Privacy Policy

Responsible for the Treatment:

GEMAPLAN SL
CIF: B19392265
Contact email: privacy@gema-ai.com

Purpose of the Treatment:

• ‍ Manage queries made through the GEMA platform.
• Provide post-consultation support and make recommendations for “over-the-counter” or parapharmacy products.
• Facilitate purchases and home deliveries through integrated eCommerce.
• Improve services through statistical analysis and usage studies (anonymously whenever possible).
• Allow the specialist or clinic to share the minimum necessary case information to provide personalized support.
• Offer patients the possibility of purchasing and receiving recommended products at home through GEMAPLAN SL's eCommerce platforms.

Legal Basis for Treatment:

Data processing is carried out on the following legal bases:

• Explicit consent of the user, who understands and accepts that the specialist or clinic shares their case with GEMA.
• Execution of a contract with clinics or end users.
• Compliance with applicable legal obligations.

User Rights:

Users have the right to:

• Access to your personal data.
• Rectification or deletion of your data.
• Opposition or limitation of treatment.
• Data portability.
• Withdraw consent at any time.

International Transfers:

If we use cloud services outside the European Economic Area, we guarantee that these transfers comply with standard EU contractual clauses or other recognized protection mechanisms.

Data Security:

GEMAPLAN implements advanced technical and organizational measures, such as encryption and access controls, to protect personal data. GEMA uses only the minimum data necessary to provide the service.

Storage Period:

Personal data will be kept only as long as necessary for the purposes for which it was collected or until the user requests its deletion.