FAQ FREQUENTLY ASKED QUESTIONS
Questions about how Gema works - what it is, what it isn't, and why the doctor stays at the center of every protocol
~6 MIN READ
UPDATED MAY 2026
Is Gema just another chatbot?
What is a Smart Protocol?
Who controls what the patient receives?
Does Gema replace the doctor?
Why not just use WhatsApp?
How do patients communicate with the assistants?
Can every patient have a different plan?
Does this add more work for the clinic?
What kind of content can a protocol include?
Can Gema recommend products?
What happens when the patient has doubts at home?
What specialties is Gema built for?
Can the clinic update a protocol over time?
What makes Gema different?